Shipping and Returns

Shipping

Being based in Westfield Manukau, Auckland, New Zealand, we offer Shipping via Overnight Courier to any North Island Address and 2-day Courier for South Island addresses. Each item gives you an estimated "delivered-by" date depending on whether it is located in our shop or warehouse.

 

Orders made before 12pm NZT on a working day for items in our warehouse will be processed for shipping the same day, while weekend orders will be shipped on Monday.

Orders from outside our warehouse (mostly fairies, dragons and other ornaments) take an extra 2-3 working days to be transferred to our warehouse for processing, and these time frames are reflected in the estimated "delivered-by" date on each product listing.

All orders above $50 receive FREE SHIPPING Nationwide!

Returns/Exchange

You can exchange any item within 30 days of purchase if the item is unused in its original condition with its original packaging (with the exception of jewellery for hygiene purposes). Just email us to let us know and we can arrange for the item to be picked up and returned by us :)

Damaged Items

We'll arrange for compensation or a replacement to be sent should there be any damage to the items on delivery, just email us photos of the damaged items and we can organise the rest!

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