When my lamp arrived,the lampshade wasn’t the design I expected it to be. After contacting Rivendell, Mark and his team did everything they could to make sure I received the design I had been expecting. They sent me photographs of the design options they had for the style of lamp I had bought and were able to exchange my lamp for exactly the one I had expected to receive.
Mark was extremely helpful and obliging. A great store to deal with and I am 100% happy with their customer service and extremely prompt shipping. I will definitely buy more from Rivendell.